Refund policy

HOW TO REQUEST A REFUND OR EXCHANGE:
Please use the “Contact Us” section on the Minaz Life website, message us on Instagram DM, or email us at contact@minazlife.com. We will respond to your request within 1 business day.

Refund and Exchange Period:
We allow refunds or exchanges within 7 days from the date of delivery. Should 7 days have elapsed since you received your package, unfortunately, we cannot accommodate a refund or exchange.

Conditions for Refund or Exchange:
The item must be unused, in its original condition and packaging, with all original labels and tags attached.

Proof of purchase or your order number is required.

Eligible items for refund or exchange include those damaged during shipping, defective, or if you received the incorrect item.

Courier Charges:
The client is responsible for covering the courier charges for the pick-up of the exchanged/refund product.

PICK-UP FEE: 85 EGP.

For items that arrive damaged, defective, or incorrect, please contact us immediately so we can assist you with the appropriate solution.

Refund Process:
Upon receipt and inspection of your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued via bank transfer, Vodafone Cash, or InstaPay.

Exchange Process:
Clients are welcome to exchange the product for any other item available in the Minaz Life store, subject to availability.

The exchanged item must be of equal or lesser value than the original purchase. If the exchanged item exceeds the original purchase value, the client will be responsible for the price difference.

Initiating an Exchange:
To initiate an exchange or refund, please contact our customer service team through the “Contact Us” section on our website, via Instagram DM, or at contact@minazlife.com.

For a speedy process, please include your order number, reason for the exchange/refund, and phone number. For refunds, please also provide your preferred refund method and the relevant details.

We endeavor to respond to all inquiries within 1 business day.

Damaged or Defective Items:
If you receive a damaged or defective item, please notify us as soon as possible after delivery.

Please provide clear photos or videos of the item and its packaging so that we can review the issue and arrange a replacement or refund as soon as possible.

Non-Returnable Items:
SALE, CLEARANCE, or END-OF-SEASON SALE items are final sale and cannot be exchanged or refunded.

Contact Us:
If you have any questions about our exchange and refund policy, please contact us through the “Contact Us” section on our website, via Instagram DM, or at contact@minazlife.com.

Our customer service team is committed to providing assistance and will respond to your inquiry within 1 business day.

By making a purchase with Minaz Life, you acknowledge that you have read, understood, and agreed to our exchange and refund policy.